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Contact Us


Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Ticket Orders - Ticket purchases on the store are powered by our ticketing partner Crowdsurge. You will need to contact the Crowdsurge help team via their Support Page
  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe:
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Ticket Delivery

Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.

More about Tickets >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

The Overtones Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Select the category you wish to find out more about:

How long will it take to receive my order?

 

We will endeavour to process your order within 1 business day (e.g. Monday – Friday) from receipt of payment from you, unless your order contains a Pre-Order item, in which case we will dispatch your order for that item's release date (listed in the 'Availability' section on the product's page in the store. If there is going to be a significant delay, we will usually notify you by email of the estimated delivery dates.

Here is a rough guide to how long it should take for you to receive your order. Note this is a GUIDE ONLY and should not be understood as guaranteed:

STANDARD / RECORDED DELIVERY
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS (COURIER) DELIVERY
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

Imports/Boxsets
Please note that although we endeavour to get orders to you as quickly as possible, pre-ordered Imports, Special Editions and Boxsets can often be prone to supplier delay due to their more complex nature.

Out Of Stock Items

Due to the lag in time between an order being placed on the site and the items being marked for dispatch at the warehouse (which updates the stock amount available to order on the store), occasionally orders can be taken on the store when no stock is available to process your order immediately - we have to order more stock from a supplier before we can send it to you. This can delay the dispatch of your order by up to 10 business days.

Part Dispatch

We cannot currently split up orders (to send you some items now and some later)- all items in your order are compiled until they are all available for dispatch and then sent together.
So, if you want to order several items with different release dates – for example when pre-ordering a single and an album - but would like the products delivered as they become available for dispatch rather than dispatching them all together when all of your items are available

Tickets / Downloads

Please see the Tickets or Downloads sections for info on Ticket or Download delivery.

 

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